FAQs

Frequently Asked Questions

Frequently Asked Questions

Can’t find an answer to your question?

Contact us at sales@myheroclip.co.uk.

Heroclip is the tool that can hold whatever you want wherever you want it! Backpacks, lanterns and hydration systems from tree branches, gear from fences and trees, travel bags from doors, a bag from a suitcase handle, paint buckets from ladder rungs (I don’t know about you, but we’ve kicked over an open can of paint once or twice), buckets from gutters, purses from tables―the list goes on.

Heroclip is designed for everyday use by campers, hikers, travellers, aspirational adventurers and urban explorers (“anyone living on earth,” as one reviewer put it). Our product is a 3-in-1 clip, swivel and hook that helps keep gear tethered, upright, off the ground and within easy access. Heroclip rotates 360 degrees, folds at two joints for maximum versatility and has a rubber tip so whatever you are hanging will stay put. When not in use, the hook folds securely and nests compactly onto the clip.

Unlike other fasteners that only function in one way (a clip, or a hook or a tie), Heroclip enables users to both hook and clip gear. Heroclip’s patented 360-degree swivel and two-jointed folding hook system make hanging effortless, allowing items to hang straight from even the most awkward spots and providing convenient access to whatever is being stored. The extra-large gate on the carabiner makes it easier to insert items than other clips. In addition, Heroclip is made of individually machined aircraft grade aluminium, giving it both strength and a premium look and feel.

Hanging Around

Hanging Around

Use your imagination! Almost anything weighing up to 60 lbs will hang securely from our current model. See other uses in our Youtube video.

Tag us @heroclip on social to share how you use yours!

Backpacks

Bikes & Helmets

Bottles

Buckets

Cables & Cords

Diaper Bags

Garden Hose

Gardening Tools

Hatchets

Life Jackets

Lunchboxes

Purses

Sandals

Skates

Toiletries

Tools

Toys & Packs

Wet Suits

Backpacks

Bikes & Helmets

Bottles

Buckets

Cables & Cords

Diaper Bags

Garden Hose

Gardening Tools

Hatchets

Life Jackets

Lunchboxes

Purses

Sandals

Skates

Toiletries

Tools

Toys & Packs

Wet Suits

Ledges, doors, tables, corners, fences! With its rubberised tip and wide clip gate, Heroclip can hang from just about anything!

Tag us @heroclip on social to share how you use yours!

Backpacks

Branches

Car Doors

Doors

Driftwood

Fences

Furniture

Hammocks

Ladders

Logs

Luggage

Rocks

Roof Racks

Saddles

Shelves

Shopping Carts

Trees

Walls

Backpacks

Branches

Car Doors

Doors

Driftwood

Fences

Furniture

Hammocks

Ladders

Logs

Luggage

Rocks

Roof Racks

Saddles

Shelves

Shopping Carts

Trees

Walls

Since we first came up with the concept for this essential tool, we have made a lot of progress. We initially launched the first general hook-clip as Qlipter by Lulabop. Based on feedback from our users, we released the second generation as Qliplet (common misspellings Qiplet and Quiplet). In mid-2017, we decided to rebrand as “Heroclip” as the new name embodied our spirit and desire to turn everyone into heroes who fit the extraordinary into their days. Our latest Heroclip model uses an even stronger variant of aircraft-grade aluminium for maximum durability and a slightly higher weight threshold.

The Qliplet/Heroclip is about 20% smaller than the Qlipter. In terms of design, the Qliplet/Heroclip uses a completely different pivot system. Rather than having one rotation and one folding point, the Qliplet/Heroclip has two folding hinges and a rotating joint to help hanging items find their natural center of gravity.

Our closing mechanism has been redesigned as well so that the spring retains the hook when closed. The foot of of the hook has a rubber overmold to increase grip when resting on surfaces.

The Qliplet/Heroclip is made out of solid aluminium using CNC machining while the Qlipter uses a die-cast process. This allows us to offer more colours and a smooth, anodised finish on our new models.

Qlipter and Qliplet are rated to hold up to 50 lbs of gear. Heroclip now holds up to 60 lbs of gear!

The hook part needs to be swiveled to the side to be able to close it, as demonstrated in this video:

Purchasing, Shipping & Returns

Purchasing, Shipping & Returns

We offer two delivery options: Standard 48 Hour Tracked Delivery, costing £1.95; and 24 Hour Tracked Delivery, costing £3.95. Orders to more remote areas of the UK, such as Highlands, Isle of Man, Channel Islands, Northern Ireland etc. may take a day or two longer due to their geographical location. Deliveries can only be made to the UK. We are unable to accept any order for delivery to Eire or any other address outside of the UK.

If you purchased your Heroclip directly from myheroclip.co.uk you may return it for a refund. Returned goods must be in perfect, unused condition and must be made within 14 days of purchase. After 14 days, we will not accept returns for any reason other than manufacturer defect.

If you received the wrong product in your shipment, please contact us direct at sales@myheroclip.co.uk. To expedite a resolution, please indicate your web order number (it’s a seven digit number on the invoice you received with your order), as well as the item that was shipped in error or was missing from your order. We will process a replacement shipment and provide return instructions if applicable as soon as possible.

If you would like to cancel your order, please send us a message at sales@myheroclip.co.uk as soon as possible and we’ll do our best to cancel it before it leaves the warehouse.

Heroclip products are built to last. We have a Limited Lifetime Warranty and stand behind every product we ship.

Normal wear and tear such as dents and scratches are not covered under warranty. If you ordered your product directly from myheroclip.co.uk and it arrived damaged, you must notify us immediately and return the goods unused and in the condition in which you received them.

We aim to process your return within 5 working days.

Please note, if you have a Warranty Claim for a Heroclip with a manufacturer defect, please fill out the Warranty Return Form here.

If you purchased your product from a retail store or a website other than myheroclip.co.uk, please go directly to the original place of purchase.

General Questions

General Questions

Yes, we would love it if you did! Please send anything and everything Heroclip-related to sales@myheroclip.co.uk.

Yes, we do! Please email sales@myheroclip.com for more information.

Heroclip Design is a new line of Heroclips that feature two-tone designs, patterns and other enhancements that set them apart from our original line of colours! Options include our Woodland Hero camouflage Heroclip with blacked out spring and rivits, or our extra fun, Go Play Heroclip Mini with rainbow colours and baby blue accents. Express yourself better with Heroclip Design products.

Can’t find an answer to your question?

Contact us at sales@myheroclip.co.uk.


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