Due to the unfolding situation with Coronavirus (COVID-19), our top priority is the health and well-being of our employees and customers. Whilst we're continuing to monitor the guidelines provided by the UK Government and Public Health England, we have made the decision to temporarily suspend our Warranty service. Please do not send us your Warranties as these will not be processed.
If you have already returned your Warranty to us, this will be processed when our Warranty service is resumed. If your Warranty has been sent on a secure trackable service, you can check that it has been delivered to us but during this time, we will be unable to respond to your emails.
We apologise for any inconvenience that this causes you and ask for your patience at this challenging time.
Heroclip products are built to last. We have a Limited Lifetime Warranty and stand behind every product we ship.
Normal wear and tear such as dents and scratches are not covered under the Heroclip warranty.
Please note, if you have purchased directly from myheroclip.co.uk within the last 14 days and would like to return or exchange your item, please refer to our return/exchange page.
If you purchased your Heroclip from a retailer in the last 3 months, it is often easier to return it to the retailer, avoiding shipping charges/impact and the hassle of being without your Heroclip. If you bought your Heroclip directly from us, we’ll replace the product for you.
If your item has a manufacturing defect, please download and complete the Warranty returns form below and return your product to us for inspection.